In September 2018, Traeger Grills issued a recall for two of their popular portable wood pellet grills, the Scout and Ranger models, due to a significant fire hazard. This recall impacts approximately 16,100 units sold across various retailers, including Costco and Ace Hardware stores. If you own one of these grills or are considering buying a pellet grill, it's crucial to understand the details and implications of this recall.
The primary concern with the recalled grills is that grease can leak from the drip tray, posing a potential fire hazard. This design flaw can lead to dangerous situations, especially if the grill is used in a confined space or near flammable materials. The safety of customers is paramount, and recognizing this hazard is the first step in preventing accidents.
The recalled models are the Scout and Ranger portable wood-pellet fueled grills. These grills are distinct in their design:
Both models are approximately 21 inches long, 20 inches wide, and 13 inches high. The Scout weighs around 45 pounds, while the Ranger is slightly heavier at 60 pounds, including a cast iron griddle.
Traeger Grills offers three remedy options for those affected by this recall:
These options ensure that every consumer has a way to address the issue in a manner that suits their needs.
For those needing to avail these remedies, Traeger Grills can be contacted at 800-872-3437, or via email at email@example.com. Their customer service is available from 5 a.m. to 7 p.m. PT, Monday through Sunday. Further information is also available on their website under the Product Safety section.
To date, there have been six reports of grease fires in these grills. Fortunately, no injuries have been reported. However, these incidents underline the importance of immediately stopping the use of the recalled grills and contacting Traeger for a remedy.
The recalled grills were available for purchase from March 2018 through July 2018, retailing between $300 and $400. Both the importer and distributor of these models is Traeger Grills, based in Salt Lake City, Utah, with manufacturing done in China.
If you are experiencing issues with a recall remedy or believe a company is non-responsive, the Consumer Product Safety Commission (CPSC) offers a recall complaint form for immediate action.